Customer Care
Help & Frequently Asked Questions
Find answers regarding shipping times, Cash on Delivery, order tracking, and handloom care.
How can I track my order?
You can track your order live anytime using our dedicated Track Order page. Simply enter your Order ID or reference number (found in your confirmation and Account page) to view real-time dispatch and delivery progression.
When will my order be delivered?
Standard Pan-India delivery takes 4 to 6 business days. Express priority courier delivery arrives within 2 to 3 business days. You will receive real-time updates as your package moves through each transit milestone.
What payment methods are supported?
We offer safe Cash on Delivery (COD) across serviceable pin codes in India, alongside major UPI apps (Google Pay, PhonePe, Paytm), credit/debit cards, and net banking.
What is your return and exchange policy?
We offer a 7-day hassle-free exchange policy for all unworn, unaltered sarees, lehengas, and kurtis with their original tags intact. If you need a size exchange or different drape styling, reach out to our customer care team to arrange an exchange.
Are KVR Fashion fabrics authentic handloom?
Yes, 100%. All our sarees, fabrics, and ethnic ensembles are ethically curated directly from traditional Indian master weavers using certified pure silk, authentic zari, organza, and premium textiles.
How do I choose the right size or blouse measurements?
Our product pages include detailed size charts for bust, waist, hip, and length measurements. For sarees, unstitched blouse pieces are included with standard length (0.8m–1m) ready to be tailored to your preference.
Need Personal Assistance with an Order?
Our team is available to assist you with order tracking, custom styling, or exchange requests.